Terms & Conditions
Delivery times & charges:
Within the UK, all our orders are posted 1st class unless you prefer to choose next day delivery. Everywhere else we use Standard Air Mail or Parcelforce express48.
We'll post your order as soon as we can, and it should take 3-5 days to arrive. That's unless you've chosen a next-day or 48-hour service. We'll keep you posted (pardon the pun) on your parcel's progress, but don't forget Royal Mail don't track parcels sent by regular post.
Sadly, we don't currently ship outside the UK and Europe - taxes and postage make it prohibitive. HOWEVER, if there’s something on our site you really, really want please get in touch and we’ll do what we can.
We hope you are happy with your purchase. However like every other consumer you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000, for a period of 7 days. So, if you change your mind, simply write to us within 7 days and your order will be cancelled. We'll let you know how to return the item, but it must be in a re-saleable condition and returned within 7 working days of notifying us. (We recommend you send via Recorded or Special Delivery).
When we receive your return, we'll refund using the same method you used to purchase. Refunds cannot be given for postage. If an item is faulty, you'll get a full refund for the product, the delivery and return postage. This does not affect your statutory rights.
Here’s some more small print. Important stuff actually. If a bit dull. Please read carefully before using THE ASPHALT FLOWERS WEB STORE.
This website is owned and operated by MICA LAMB on behalf of ASPHALT FLOWERS LTD.
The terms and conditions apply to the use of www.asphaltflowers.com and www.asphaltflowers.co.uk. When you place an order with us, you are agreeing to accept these terms and conditions.
Please note, our terms and conditions can change at any time, and it is up to you to check them before ordering. If you do not agree with our ts&cs, you shouldn't use or access www.asphaltflowers.com.
Termination of the agreement between “us” Asphalt Flowers and “you” the registered user
Asphalt Flowers reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice if:-
you fail to make payment when it's due
you breach any of our terms and conditions
we suspect you have engaged, or are about to engage in fraudulent or illegal activity on www.asphaltflowers.co.uk
If you break these Conditions, or any liabilities are incurred from your use of this website, you will be responsible for any costs and expenses that we or our stakeholders might incur as a result of the breach, including reasonable legal fees (if applicable). If someone else uses your shopping account and/or personal information, unless you can prove that such use was fraudulent, you will be liable.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions or any other liabilities arising out of your use of this Website, or the use by any other person using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice, and without any liability to any customer or third party for modifications to or withdrawal of the Website;
change the Conditions from time to time - your continued use of the Website (or any part thereof) following any changes will be deemed acceptance of those changes. It is your responsibility to check whether the Conditions have been changed. If you don't agree to any changes to Conditions you must immediately stop using the Website.
Third party links:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your discretion. As you will have chosen to enter any linked websites, we are not responsible for the availability of such external sites or resources, do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on these websites or (iii) the use to which others make of these websites or resources. Nor are we liable for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on these external websites or resources.
When placing an order, all information you provide must be accurate and complete.
All orders are subject to acceptance and product availability.
If www.asphaltflowers.com does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
All prices listed on www.asphaltflowers.com are correct at the time of entering the information; however, we reserve the right to change our prices at any time.
Payment for the full price of your order is due before it can be accepted. Once payment has been received we will confirm your order by email.
This confirmation email will be sent to the email address on your order form and will list products ordered, payment method, cost (including VAT and P&P), as well as usual delivery times.
Our acceptance of your order creates a legally binding contract. All contracts are concluded in English.
If your order has not been accepted, you will receive an email from us telling you why.
Discount vouchers, codes and offers cannot be used on sale products.
Prices and VAT
All prices on www.asphaltflowers.com WEB STORE are given in British Pounds Sterling (£).
All prices are shown inclusive of UK sales tax (VAT) at the current rate (0% rated for all children’s clothing) but exclusive of delivery costs.
Customers outside the E.U. will not be charged V.A.T on their purchases but may be liable to their own countries duties when the items enter the destination country.
You must pay at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.
www.asphaltflowers.com accepts most major credit/debit cards via Stripe.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
RETURNS POLICY, YOUR RIGHT TO CANCEL AND RETURNS POLICY:
CANCELLING AN ORDER
If you haven’t actually ordered, you can empty your shopping basket at any time by clicking the ‘Remove’ button next to any product in your shopping basket.
If you have placed an order but decide to change or cancel it, contact us as soon as you can.
If you have received a dispatch notice and the order has already been processed you will have to wait until you receive your goods, then follow the normal Returns procedures.
RETURNS PROCEDURE - REFUNDS
If you are unhappy with anything you order, it can be returned or exchanged provided it is unused and has all tags in place.
If you wish to return your item for a full refund, you'll need to send it back to us within 30 days of receipt.
We will only accept returns in the same condition as when they were delivered.
We will not accept returns for non-faulty items that have been worn and/or tags removed.
RETURNS PROCEDURE - EXCHANGE
Subject to stock availability, we will exchange items returned within 30 days of receipt. Please contact us as soon as possible after you receive your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once we receive your original item we'll dispatch your exchange immediately.
At Asphalt Flowers we make every effort to check your purchase thoroughly for any faults before sending it out to you. Returns of faulty items will only be accepted if the goods were faulty when you received them. All items returned as faulty will be inspected on receipt and any items deemed subject to wear and tear will not be accepted as faulty.
We will replace a genuine faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
Faulty goods must be returned within 30 days of delivery.
If we cannot offer you a replacement, we'll offer you a refund, including any shipping costs incurred.
GENERAL RETURNS & EXCHANGES INFORMATION
Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will need to arrange and pay for postage/shipping. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
As we don't accept returns for non-faulty items that have been worn and/or tags removed, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of original packaging.
This website is powered by Squarespace and uses Stripe to process payments.
When you shop on this Website, we will collect Personal Information from you, such as your name, e-mail address, billing address, delivery address, telephone number and product selections. This information is kept within the Squarespace interface and is not copied or held in any other location. This information is used exclusively to process your order and nothing else. That means the email address you give us will only be used to send you relevant updates regarding your order. We will not add your email address to the Asphalt Flowers mailing list. If you wish to receive our newsletter you must sign up separately.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.
If you wish to receive our newsletter please provide your email address via the sign-up form. We use Mailchimp and keep your email address plus first and last name within our secure Mailchimp account. We do not copy, print or duplicate our email list. We do not give or sell your personal information to anyone else! You may unsubscribe from our newsletter by clicking the unsubscribe button at the bottom of each newsletter.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.asphaltflowers.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
In the unlikely event that you receive goods which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. This is provided you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods and return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
The products sold on www.asphaltflowers.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from www.asphaltflowers.co.uk.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or
Any loss of goodwill or reputation, or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
AVAILABILITY AND DELIVERY
We aim to deliver your order by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, within a reasonable time of the date of the Shipping Confirmation. If the Product(s) are not delivered within 25 days of the Order Acknowledgement, you are entitled to cancel the Contract and be refunded for any amounts paid by you.
All rights, including copyright, in the website are owned by or licensed to Asphalt Flowers. The contents of these pages are copyright Asphalt Flowers. You may only download the material and content contained within this site for the purpose of using this site and any other use of the material and content of this site is strictly prohibited, without our prior consent in writing. By your use of this site you agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. None of the content of this web site may be copied or otherwise incorporated into or stored in any other design, logo, web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, linking to or framing of this site or any part of it is not permitted without express permission.